We’ve a 30- day return policy, which means you have 30 days after entering your item to request a return.
To be eligible for a return, your item must be in the same condition that you entered it, unworn or unused, with markers, and in its original packaging. You ’ll also need the damage or evidence of purchase.
To start a return, you can contact us at Support@retnomart.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@retnomart.com
Issues and Damages
Please check your order when it arrives and let us know right away if anything is broken, damaged, or defective so we can look into it and make it right.
Exchanges
Returning the item you now own and then making a new purchase for the desired item after the return has been approved is the quickest way to ensure that you get what you want.
European Union 14 day cooling off period
Despite the aforementioned, if the product is being delivered to a country in the European Union, you have a 14-day window in which to cancel or return your order for any reason. As said previously, your item must be unworn or unused, with tags still attached, and in the same condition as you received it. The invoice or other evidence of purchase is also required.
Refunds
Once we’ve received and reviewed your return, we’ll let you know whether or not the refund was accepted. Within 10 business days if accepted, your initial payment method will instantly be returned. Please keep in mind that your bank or credit card provider may need additional time to process and deposit the refund.
Please contact us at if it has been more than 15 business days since we accepted your return.
Support@retnomart.com
FOR MORE INFORMATION
Trade name: Retno Mart
Support : 24/7
Business Hours : 9:00 AM to 4:00 PM (Monday to Friday)
Business Number : +1 (719) 334-0294
Business Mail : Support@retnomart.com
Physical address : 123 O St, Bakersfield, CA 93304, USA